Our Services
Complex Physical Disabilities
High-level personal care and mobility assistance, supporting independence while meeting complex physical needs.
About This Service
Living with complex physical disabilities requires high-level and consistent support. Our live-in caregivers provide the intensive personal care and mobility assistance needed while supporting your independence. Having a dedicated caregiver who understands your specific needs means you receive reliable and confident support every day without having to repeatedly explain your requirements to different people.
We focus on what you can do, helping you maintain as much autonomy as possible while ensuring your safety and comfort. Our caregivers are trained in moving and handling techniques, personal care for those with limited mobility and the use of specialist equipment. They work alongside you rather than doing things for you wherever possible.
Our approach emphasises abilities, not disabilities, supporting you to live life on your own terms. Whether that means getting out into the community, pursuing hobbies or simply managing your home the way you want it, our caregiver is there to make it happen.
Unlike visiting care services where carers arrive for brief slots throughout the day, live-in care provides the continuity and flexibility that complex physical needs demand. There is no watching the clock or rushing through tasks. Your caregiver works at your pace, adapting to how you feel on any given day.
We also work closely with occupational therapists and physiotherapists to ensure that our care complements any specialist input you receive. If your needs change over time, we adjust the care plan accordingly so that support always matches the reality of your situation.
We understand the importance of choice and control. Living with a physical disability does not diminish your right to decide how your day unfolds, who enters your home or how tasks are carried out. Our caregivers respect this absolutely. They take direction from you, follow your preferences and adapt to the way you like things done. This sense of agency is fundamental to wellbeing and something that can easily be lost when care is delivered on someone else's terms.
How We Help
Our Approach
Supporting someone with complex physical disabilities requires a caregiver who is not only skilled but also genuinely attuned to the individual. We take particular care with our matching process, ensuring that your caregiver has the right training, experience and temperament for your specific situation.
Our caregivers assist with all aspects of personal care including washing, dressing, toileting and skin care. They support safe transfers and mobility around the home using appropriate equipment and techniques. Beyond physical care, they help with household management, meal preparation, shopping and any other tasks that contribute to a comfortable and well-organised home life.
We recognise that independence means different things to different people. For some clients, it means being able to direct their own care and make decisions about how their day unfolds. For others, it means having the support to get out of the house and participate in community life. We work with each individual to understand what independence looks like for them and to make it a reality.
Our caregivers receive thorough training in moving and handling, the use of specialist equipment and the specific requirements of your condition. We invest in this training because safe and confident care is the foundation of everything else.
For many of our clients, the relationship with their caregiver is one of the most important in their daily life. They spend more waking hours together than most people spend with anyone. We take this seriously. Beyond skills and training, we look for caregivers who are genuinely good company — people our clients enjoy having around. If the match is not working, we address it quickly, because a care relationship that does not feel right benefits no one.
What's Included
Daily Support
Your dedicated caregiver provides hands-on support tailored to this service:
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Assistance with all aspects of personal care including washing, dressing and toileting
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Safe transfers and mobility support using appropriate equipment and techniques
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Meal preparation and support with eating and drinking where needed
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Help with community access, appointments and social activities
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Household management and maintaining a comfortable home environment
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Support with communication aids and assistive technology
Is This Right For You?
Who Benefits
Our complex physical disabilities service is for adults whose care needs require a dedicated live-in caregiver rather than brief daily visits. It is suited to those who value consistency and want to live as independently as possible in their own home. If you feel that visiting care services are not providing enough time or continuity for your needs, live-in care may be the right step.
✓ Spinal cord injuries requiring full-time personal care and mobility support
✓ Progressive neurological conditions such as multiple sclerosis or motor neurone disease
✓ Severe physical disabilities from birth or acquired through injury
✓ Situations where the complexity of care needs exceeds what visiting care services can provide
Key Benefits
What You Can Expect
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High-level personal care support
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Mobility assistance and transfers
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Supporting independence and autonomy
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Focus on abilities and quality of life
Common Questions
Frequently Asked
What is the difference between live-in care and visiting care for complex needs?
Visiting care provides short scheduled calls, typically 15 to 30 minutes, at set times throughout the day. Live-in care means your caregiver is present throughout the day and night, providing support whenever it is needed without time pressure. For people with complex physical needs, this continuity means care can be delivered at your own pace rather than being rushed to fit a schedule.
Can your caregivers use specialist equipment such as hoists and standing frames?
Yes. Our caregivers receive thorough training in moving and handling techniques and in the use of specialist equipment including ceiling track hoists, mobile hoists, standing frames, profiling beds and wheelchair handling. We also work with occupational therapists to ensure equipment is used correctly and safely.
How do you match caregivers with people who have complex physical needs?
We take particular care with matching for complex disabilities. We consider the specific physical requirements, the type of equipment used, the individual's communication style and personality and any condition-specific experience needed. We also involve the client in the selection process wherever possible, because a good working relationship is essential when you spend every day together.
Can live-in care help me stay active in my community?
Absolutely. Supporting community access is a key part of what we do. Your caregiver can accompany you to social activities, appointments, shopping, hobbies and events. Having consistent support from someone who knows your needs means you can plan outings with confidence rather than being limited to what visiting carers can accommodate in their schedule.
Explore More
Other Services
Ready to Learn More?
Discuss Your Care Needs
Every situation is different. Contact us to discuss how our live-in care services could support you or your loved one.